Pre-orders allow you to secure items before they arrive in stock. When placing an order that includes both In-Stock and Pre-order items, please note that the entire order may be held until the pre-order items arrive. If the delay between In-Stock and Pre-order items becomes significant, we will ship the In-Stock items separately. Our general rule is to hold orders for up to
6 months if pre-order stock is expected within that timeframe.
If you notice it's been over 6 months, please reach out to us.
Delays: Frequently, pre-orders may experience delays. In such cases, please allow an additional 6 months for certain product lines to arrive.
Estimated Arrival Times (ETA): While we provide estimated arrival times for pre-order items, these dates are never guaranteed. Stock may arrive to us months later than when it is seen at other retailers or online stores.
Cancellation Policy:
- All orders have a *15% cancellation fee, including pre-orders.
*Exceptions may apply in cases where delays are unusually long (over 6 months), or the line/release is cancelled by the manufacturer.
Hot Wheels Pre-Orders:
Hot Wheels assortments are subject to change without notice. The mixes/breakdowns can change during the pre-order period. By purchasing, you accept this risk.
Sealed Cases:
Purchasing a sealed case waives the opportunity for us to check for defects. We are not responsible for damage caused by Mattel upon opening sealed cases.