*PLEASE KINDLY READ CAREFULLY*

Can I mix "Pre-Orders" with "In Stock" items?

We STRONGLY suggest our clients NOT to mix "Pre-Orders" with "In Stock" items/products not to delay the shipping of your "In Stock" items, as we only ship once per order (you pay for 1 shipping fee or get 1 Free Shipping).

If you have mixed "Pre-Orders" with "In Stock" and wish to receive your "In Stock" items before, please Contact Us to arrange for separate shipping costs.

Can I cancel my Pre-Order(s)?

Please note that when placing Pre-Orders the ETA (Estimated Time of Arrival / Release Date) can change without notice. You can verify your Pre-Order status by checking the description of the item(s) you pre-ordered as we always try to keep it updated with the latest release dates provided by our Distributors.

With the above being mentioned; yes, you can cancel your Pre-Order.

Please note that we will deduct from your refund a 15% Pre-Order Cancellation Fee.

My Pre-Order release date or ETA has moved out to another month. What’s going on?

Please note that Pre-Order release dates are subject to change by Manufacturers and/or Distributors. We will update each item’s description with new information as soon as we receive it from our Distributors.

Before contacting us to check on the status of your Pre-Order(s) we kindly ask you to verify the ETA on the description page of the item(s) you have pre-ordered.

Sealed Hot Wheels Cases (Car Culture & Boulevard series) double taped at the bottom. What’s going on?

We have been informed by CBSA (Canada Border Service Agency) that due to the fact that we order & receive (Importation) some of the Hot Wheels cases from our Hong Kong Hot Wheels Distributor there are sometimes that CBSA will open (unseal) the cases for customs inspection of goods entering Canada.

Please note that IN NO CASE does Scale164.com open/unseal cases, therefor we cannot be held responsible nor will we refund or accept returns on Hot Wheels Cases. We ship out Hot Wheels Sealed Cases as we receive them.
We ONLY open sealed cases when a customer has ordered a Set of 5, as Hot Wheels cases normally carry 2 sets inside.

*UPDATE 10/14/2024: We are now giving priority to ship Hot Wheels Sealed Cases from our U.S.A. Hot Wheels Distributors in order to minimize the opening and resealing of Hot Wheels Car Culture Sealed Cases.